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Policies

Terms and Conditions

Effective Date: [01/01/2025

Welcome to our store! These Terms and Conditions outline the rules and guidelines for using our website and purchasing products from us. By accessing or using our site, you agree to be bound by these terms.

1. General Information

This website is owned and operated by Guzman Romo Holdings Co. These Terms apply to all visitors, users, and customers of the site.
We reserve the right to update or change these Terms at any time. Continued use of the site after changes are posted means you accept the new terms.

2. Products & Descriptions

We sell topical pain ointments intended for external use only.
We do our best to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that product information is error-free, complete, or current.

Always consult with a healthcare professional before using any product, especially if you have a medical condition, are pregnant, or are taking medication.

3. Orders & Payments

  • All prices are listed in U.S. Dollar.

  • Payment must be made in full at the time of purchase.

  • We accept payments via [e.g., Wix Payments, PayPal, credit/debit cards].

  • We reserve the right to cancel or refuse any order at our discretion (e.g., if an item is out of stock or if suspicious activity is detected).

4. Shipping & Delivery

Please refer to our Shipping Policy for full details.

  • We ship orders within 1–3 business days.

  • Delivery times may vary depending on location and shipping method.

  • We are not responsible for delays caused by shipping carriers or external events (e.g., weather, holidays).

5. Returns & Refunds

Please see our Return Policy for full details.

  • Only unopened, unused products can be returned within 14 days of delivery.

  • Customers are responsible for return shipping costs unless the item is damaged or incorrect.

6. Use of Website

By using this site, you agree:

  • Not to use the site for any unlawful or harmful activity

  • Not to copy, distribute, or exploit the content or products on this site without permission

  • Not to submit false information or impersonate others

7. Limitation of Liability

We are not responsible for any injuries, allergic reactions, or adverse effects caused by misuse of our products.
Our products are not intended to diagnose, treat, cure, or prevent any disease.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages related to your use of this website or our products.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy for how we collect, use, and protect your personal information.

9. Governing Law

These Terms are governed by the laws of USA / Illinois. Any disputes will be resolved under the jurisdiction of USA / Illinois courts.

10. Contact Us

If you have any questions about these Terms, feel free to contact us:📧 info@delatia.com📍 3225 S. Wester Ave. Chicago, IL 60608

Privacy Policy

Effective Date: 01/01/2025

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store hosted on Wix.com.

By using our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you use our website, we collect two types of information:

Personal Information (you provide):

  • Name

  • Email address

  • Phone number (optional)

  • Shipping and billing address

  • Payment details (processed securely through Wix Payments or other third-party gateways)

Non-Personal Information (automatically collected):

  • Device type and browser

  • IP address

  • Pages visited and time spent on the site

  • Location (approximate)

2. How We Collect Information

We collect your information when you:

  • Make a purchase

  • Subscribe to our newsletter

  • Contact us through forms or email

  • Use or browse the website (via cookies and tracking tools)

3. Why We Collect This Information

We collect this data to:

  • Process and fulfill your orders

  • Communicate with you about your order or inquiries

  • Send you updates, promotions, or marketing (only if you opt in)

  • Improve your user experience and site performance

  • Prevent fraud and protect our website

4. Wix and Third-Party Services

Our site is hosted on Wix.com, which provides us with the online platform to sell our products. Your data may be stored through Wix’s secure data storage, databases, and applications.
All payment gateways offered by Wix and used by our store adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

We may also use third-party services (e.g., shipping providers, email marketing tools) which receive only the information necessary to perform their services.

5. Cookies and Tracking Tools

We use cookies and similar tracking tools to:

  • Understand user behavior

  • Improve website performance

  • Remember your preferences

You can control cookie preferences through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent to data collection

  • Opt out of marketing communications

To make a request, email us at info@delatia.com

7. Privacy Policy Updates

We may update this policy from time to time. Changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions or concerns about our privacy practices, you can contact us at:
📧 info@delatia.com
📍 3225 S. Wester Ave. Chicago, IL 60608

Payment Methods

Safety Policy

We take your privacy and safety seriously.

When you shop with us, your personal information — including your name, address, email, and payment details — is collected only for the purpose of processing your order, providing customer service, and improving your shopping experience.

Your data is stored securely through our website provider, Wix.com, which follows industry-standard security practices to protect your information. Payment details are handled through trusted, PCI-DSS-compliant payment gateways (like Wix Payments, PayPal, or Stripe). We never store your full payment information on our servers.

We will never sell or share your personal information with third parties for marketing purposes.

All customer data is kept confidential and used only for necessary business operations, such as:

  • Fulfilling orders

  • Contacting you about your order or inquiries

  • Sending updates or promotional offers (only if you subscribe)

You can contact us anytime to access, update, or delete your data.

If you have any questions or concerns, reach out to us at:
📧 info@delatia.com

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